DROP SHIP-SPLIT DESTINATION

$5(z) per address will apply when multiple shipping addresses are requested. 

EXACT QUANTITY

$25(v) orders are available. “Exact Quantities” must be clearly indicated on PO.

FOREIGN SHIPMENTS

Foreign shipments will include a $35(v) per shipment charge for required additional documentation. Selected drink ware items will be identified with country of origin as required by US import regulations. 

FREIGHT CLAIMS

Xpres is not responsible for delays or breakage while shipment is en route. Each shipment leaving our factory is inspected and has a clear bill of lading by the transportation company. Consignee should inspect all merchandise. Upon delivery, all claims of breakage, freight adjustments or other claims should be filed with the carrier within 15 business days. All Xpres claims for damage or shortages in shipments must be made within 10 business days of receipt of the shipment. Otherwise, shipment is assumed to be received without damage and complete. Neither Xpres nor Distributor assumes any liability for damage or shortages after this point. 

IMPRINT SIZE & POSITION

Order must clearly specify if artwork is one side, two sides, opposite the handle, or wraparound. Order must also clearly state if artwork is to exact size, or should be enlarged or reduced. In the absence of these instructions we will use our own discretion. Layout samples online and catalog show possible print locations and sizes, orders will be entered as standard size and orientation unless specified otherwise on Purchase Order. The standard direct screen imprint “front” placement is where the items are imprinted unless otherwise specified. If specific instructions for art size and location are not clearly stated on the purchase order, no claims will be processed. Imprint locations are defined as follows:

LARGE QUANTITY

Lead-time will be provided for quantities over those listed on catalog product pages, and for orders requiring any additional special packaging. 

LEAD TIMES

Standard production time from receipt of order, approved camera-ready art and after proof approval is 5-7 working days for sublimation, direct screen & vellums, 7-10 days for XD. Orders pending pre-production proofs, artwork, credit approval, pre-payment, or special packaging may delay and extend ship date. Any changes to an order in progress and/or art revisions will delay production and ship dates. Please allow additional production and shipping time during the peak months April, November & December, as well as, orders requiring special pack. Please visit the item product page(s) for most up-to-date information and/or contact the factory. 

MICROWAVE & DISHWASHER SAFETY

Full-color sublimation on ceramics and most glass holds up in residential dishwashers and microwaves. Hand-washing is recommended for sublimation on matte ceramics and other items to promote the durability of the imprint and longevity of the vacuum insulation if applicable. Most items are dishwasher-safe (top-rack only in residential dishwashers) unless otherwise noted on the product page or related care information. All direct screen and XD items are hand wash only and not intended for the dishwasher or the microwave.

NATURE OF CERAMICS AND GLASSWARE

Due to the inherent nature of ceramics and the properties of glassware produced by foreign and domestic manufacturers, there may be slight imperfections and irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze and imprint colors. Ounces, sizes, and measurements are approximate and may vary from batch to batch, and within each batch. These variations are within industry standard and therefore must be considered acceptable. 

NO FORM OF PHYSICAL PROOF REQUESTED

After receipt of your PO stating waive proof, and receiving your factory approved e-art with all clarifications resolved, allow 5-7 business days for order production. You agree to waive all rights and no claims will be processed. Due to slight variations in color on electronically submitted artwork and for print accuracy, we strongly recommend a physical proof for orders over quantity of 500 units. 

ORDER ACKNOWLEDGMENT

An order acknowledgment will be sent as confirmation of receipt of your complete purchase order and factory approved high resolution art. Shipping dates will only be established after all clarifications are complete. 

ORDER CANCELLATION & CHANGE FEES

Minimum $40(v). All cancellations and changes to any pending order must be submitted in writing. All costs incurred prior to cancellation or change will be invoiced. 

OVERRUNS OR DISTRIBUTOR SAMPLES

$5(z) fee for handling requested “additional” to be sent, detail on the PO cost of item, shipping charge will be added, street addresses only, no PO boxes. 

OVER-UNDER RUN POLICY

To maintain quality control, we reserve the right to ship up to 5% over or under the quantity ordered and bill accordingly. This is the industry standard and must be considered fulfillment of the order. Orders requiring “no overruns” are subject to 5% under run, and orders requiring “no under runs” are subject to an overrun of up to 5%. Case weights provided are approximations only for your shipping cost estimates. 

PALLET FEE

An additional fee of $10(z) per will apply for LTL or full truck quantities. 

PHYSICAL PROOF SAMPLE FEE 

Physical proof sample fee is cost of setup $50(v) credited to order. Fee is credited if no changes are made. If changes required, a re-setup fee of $50(v) may result. After receipt of your factory approved artwork, purchase order, and all clarifications complete; lead-time to produce a pre-production proof sample is 5-7 days. If requested, a photo proof is available. Production of your order is 7-10 business days after e-proof and/or pre-pro approval. Please provide your freight account number and preferred ship method. 

PURCHASE ORDERS

Send purchase orders to: orders@xpres.com.

REGISTRATION TOLERANCE

Tolerance on multi-color registration artwork is 1/16”. This tolerance is industry standard and must be considered acceptable. 

REORDERS

Please provide previous purchase order number and Xpres invoice number. Art is typically held for 18 months. Product style changes may require new set-up fees. Reorders after 18 months are subject to new set-up fees and will require new factory approved art. Due to variances in production equipment, printing inks and other conditions, a reasonable variation from the original order and a re-order is considered within acceptable industry standards. We reserve the right to add, change or delete items within our product line at any time. Prices are subject to change without notice. 

RETURNS

No returns are accepted without prior written consent of Xpres. No product is accepted for return after being altered or otherwise used. Xpres disclaims any responsibility for products after 30 days in buyer’s possession. 

SELF PROMO PRICING

Billed at EQP net pricing, no setup fee, item case pack quantity 1/2 of 1st column, case pack quantities. 

SHIPPING QUANTITIES

5% over or under the quantity ordered is considered fulfillment of order. Exact quantities orders are available, add $25(v) per order. “Exact Quantities” must be clearly indicated on PO. Case weights provided are approximations only for your shipping cost estimates. Drop Ship / Split destination fee will apply when multiple shipping addresses are requested add $5.00(Z) fee per address. Requested overruns or Distributor samples, please request sample to distributor on the PO and add $5.00 (Z) plus cost of item and shipping to street addresses only, no PO boxes. Less than minimum order quantity fee will apply, add $1.00 (V) per unit. An additional fee of $9.00 (Z) per pallet fee will apply for LTL or full truck quantities.