General Info – All Orders
FEE FOR ADDING UPC STICKER
$0.09(z) each if we print and adhere. If you provide stickers, add $0.06(z) per unit for us to adhere.
Catalog End Quantity (r) less $0.40(r), Minimum order 1st Column, full-case quantities only. Exclusions may apply based on availability.
BOTTOM STAMP OR HANDLE IMPRINT
$50(v) set-up fee per location — The minimum quantity for bottom stamp or handle imprint is 72 units for direct screen and sublimation, 48 units for XD. Add $0.45(v) each for the bottom stamp run fee, max one-color imprint. Add $0.45(v) each for the handle run fee, max one-color imprint. . For less than 72 on direct print and sublimation, and less than 48 on XD; $50(v) set-up and run charge of $ 0.75(v) each for bottom stamp run fee, max one-color imprint. $50(v) setup and $0.75(v) each for handle run fee, max one-color imprint. Bottom stamp & handle availability is noted on each product page. Add 2+ days to published lead-times.
See Handle Imprints, Bottom Stamps, & Illusion Bottoms.
COUNTRY OF ORIGIN
Selected ceramic, glass, stainless, and plastic items will be identified with the country of origin as required by US import requirements.
CUSTOMER SET-UP/CREDIT CARDS
Payment terms are established at time of setup. If using a credit card, a valid card is required to be kept on file and will be used prior to the order shipping. Orders will ship once payment has been processed and approved.
DROP SHIP-SPLIT DESTINATION
$5(z) per address will apply when multiple shipping addresses are requested.
$25(v) orders are available. “Exact Quantities” must be clearly indicated on PO.
Foreign shipments will include a $35(v) per shipment charge for required additional documentation. Selected drink ware items will be identified with country of origin as required by US import regulations.
Xpres is not responsible for delays or breakage while shipment is en route. Each shipment leaving our factory is inspected and has a clear bill of lading by the transportation company. Consignee should inspect all merchandise. Upon delivery, all claims of breakage, freight adjustments or other claims should be filed with the carrier within 15 business days. All Xpres claims for damage or shortages in shipments must be made within 10 business days of receipt of the shipment. Otherwise, shipment is assumed to be received without damage and complete. Neither Xpres nor Distributor assumes any liability for damage or shortages after this point.
IMPRINT SIZE & POSITION
Order must clearly specify if artwork is one side, two sides, opposite the handle, or wraparound. Order must also clearly state if artwork is to exact size, or should be enlarged or reduced. In the absence of these instructions we will use our own discretion. Layout samples online and catalog show possible print locations and sizes, orders will be entered as standard size and orientation unless specified otherwise on Purchase Order. The standard direct screen imprint “front” placement is where the items are imprinted unless otherwise specified. If specific instructions for art size and location are not clearly stated on the purchase order, no claims will be processed. Imprint locations are defined as follows:
Artwork wraps around mug.
One image per side.
Faces a left-handed drinker.
Faces a right-handed drinker.
Opposite the Handle
Centered opposite the handle.
Lead-time will be provided for quantities over those listed on catalog product pages, and for orders requiring any additional special packaging.
Standard production time from receipt of order, approved camera-ready art and after proof approval is 5-7 working days for sublimation, direct screen & vellums, 7-10 days for XD. Orders pending pre-production proofs, artwork, credit approval, pre-payment, or special packaging may delay and extend ship date. Any changes to an order in progress and/or art revisions will delay production and ship dates. Please allow additional production and shipping time during the peak months April, November & December, as well as, orders requiring special pack. Please visit the item product page(s) for most up-to-date information and/or contact the factory.
LESS THAN MINIMUM ORDER QUANTITY
Less than minimum orders can only be accepted on Sublimation and XD items. Direct Screen items cannot be ordered in fewer than 72. For 36 or 48 unit orders add $0.63(v)per unit to 1st column price. For orders of 24 add $1.25(v) to 1st column price. Please visit the item product page for case pack information. If item is packed in 36, absolute less than minimum is 36. If item is packed in 24, absolute less than minimum is 24. Full cases only. Special pricing does not apply.
MICROWAVE & DISHWASHER SAFETY
Full-color sublimation on ceramics and most glass holds up in residential dishwashers and microwaves. Hand-washing is recommended for sublimation on matte ceramics and other items to promote the durability of the imprint and longevity of the vacuum insulation if applicable. Most items are dishwasher-safe (top-rack only in residential dishwashers) unless otherwise noted on the product page or related care information. All direct screen and XD items are hand wash only and not intended for the dishwasher or the microwave.
NATURE OF CERAMICS AND GLASSWARE
Due to the inherent nature of ceramics and the properties of glassware produced by foreign and domestic manufacturers, there may be slight imperfections and irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze and imprint colors. Ounces, sizes, and measurements are approximate and may vary from batch to batch, and within each batch. These variations are within industry standard and therefore must be considered acceptable.
NO FORM OF PHYSICAL PROOF REQUESTED
After receipt of your PO stating waive proof, and receiving your factory approved e-art with all clarifications resolved, allow 5-7 business days for order production. You agree to waive all rights and no claims will be processed. Due to slight variations in color on electronically submitted artwork and for print accuracy, we strongly recommend a physical proof for orders over quantity of 500 units.
An order acknowledgment will be sent as confirmation of receipt of your complete purchase order and factory approved high resolution art. Shipping dates will only be established after all clarifications are complete.
ORDER CANCELLATION & CHANGE FEES
Minimum $40(v). All cancellations and changes to any pending order must be submitted in writing. All costs incurred prior to cancellation or change will be invoiced.
OVERRUNS OR DISTRIBUTOR SAMPLES
$5(z) fee for handling requested “additional” to be sent, detail on the PO cost of item, shipping charge will be added, street addresses only, no PO boxes.
OVER-UNDER RUN POLICY
To maintain quality control, we reserve the right to ship up to 5% over or under the quantity ordered and bill accordingly. This is the industry standard and must be considered fulfillment of the order. Orders requiring “no overruns” are subject to 5% under run, and orders requiring “no under runs” are subject to an overrun of up to 5%. Case weights provided are approximations only for your shipping cost estimates.
An additional fee of $10(z) per will apply for LTL or full truck quantities.
Send purchase orders to: email@example.com.
Tolerance on multi-color registration artwork is 1/16”. This tolerance is industry standard and must be considered acceptable.
Please provide previous purchase order number and Xpres invoice number. Art is typically held for 18 months. Product style changes may require new set-up fees. Reorders after 18 months are subject to new set-up fees and will require new factory approved art. Due to variances in production equipment, printing inks and other conditions, a reasonable variation from the original order and a re-order is considered within acceptable industry standards. We reserve the right to add, change or delete items within our product line at any time. Prices are subject to change without notice.
No returns are accepted without prior written consent of Xpres. No product is accepted for return after being altered or otherwise used. Xpres disclaims any responsibility for products after 30 days in buyer’s possession.
5% over or under the quantity ordered is considered fulfillment of order. Exact quantities orders are available, add $25(v) per order. “Exact Quantities” must be clearly indicated on PO. Case weights provided are approximations only for your shipping cost estimates. Drop Ship / Split destination fee will apply when multiple shipping addresses are requested add $5.00(Z) fee per address. Requested overruns or Distributor samples, please request sample to distributor on the PO and add $5.00 (Z) plus cost of item and shipping to street addresses only, no PO boxes. Less than minimum order quantity fee will apply, add $1.00 (V) per unit. An additional fee of $9.00 (Z) per pallet fee will apply for LTL or full truck quantities.
For select ceramic and glass items, we offer a special over-pack/Xpert Safe Pack to protect your order in transit. Cost for this service is $9.50 (V) per case of 24 and $12.00 (V) per case of 36. Please consult the options drop-down on individual product page to see what items are offered. This is an optional service however, if you waive this service factory will not be responsible for any damage received in transit.
If your order requires special packaging, we offer individual mailers and gift box options. Special packaging typically adds 2-3 additional days to published lead times. We can include simple enclosures that conveniently fit and are easy to “drop in” for a small fee. Please consult the options drop-down on individual product pages for mailer & gift box availability.
If you elect to have an individual UPC sticker added, add .09 (Z) per unit if we print and adhere. If you provide stickers with your order, please add .05 (Z) per unit for us to adhere.
View Our Special Packaging Selection
$50(v) for direct screen, sublimation, vellums & XD. After receipt of PO and factory approved art the lead time for Sublimation, XD and One-Color Direct Screen spec samples is 5-6 business days. Vellum is six business days. If additional services are required add +2 days. This charge is credited if an order results with no changes from original art submitted. Please provide your freight account number and preferred ship method.