General Info – All Orders

COUNTRY OF ORIGIN

Selected ceramic, glass, stainless, and plastic items will be identified with the country of origin as required by US import requirements. 

CUSTOMER SET-UP/CREDIT CARDS

Payment terms are established at time of setup. If using a credit card, a valid card is required to be kept on file and will be used prior to the order shipping. Orders will ship once payment has been processed and approved. 

DROP SHIP-SPLIT DESTINATION

$5(z) per address will apply when multiple shipping addresses are requested. 

EXACT QUANTITY

$25(v) orders are available. “Exact Quantities” must be clearly indicated on PO.

FOREIGN SHIPMENTS

Foreign shipments will include a $35(v) per shipment charge for required additional documentation. Selected drink ware items will be identified with country of origin as required by US import regulations. 

FREIGHT CLAIMS

Xpres is not responsible for delays or breakage while shipment is en route. Each shipment leaving our factory is inspected and has a clear bill of lading by the transportation company. Consignee should inspect all merchandise. Upon delivery, all claims of breakage, freight adjustments or other claims should be filed with the carrier within 15 business days. All Xpres claims for damage or shortages in shipments must be made within 10 business days of receipt of the shipment. Otherwise, shipment is assumed to be received without damage and complete. Neither Xpres nor Distributor assumes any liability for damage or shortages after this point. 

IMPRINT SIZE & POSITION

Order must clearly specify if artwork is one side, two sides, opposite the handle, or wraparound. Order must also clearly state if artwork is to exact size, or should be enlarged or reduced. In the absence of these instructions we will use our own discretion. Layout samples online and catalog show possible print locations and sizes, orders will be entered as standard size and orientation unless specified otherwise on Purchase Order. The standard direct screen imprint “front” placement is where the items are imprinted unless otherwise specified. If specific instructions for art size and location are not clearly stated on the purchase order, no claims will be processed. Imprint locations are defined as follows:

LARGE QUANTITY

Lead-time will be provided for quantities over those listed on catalog product pages, and for orders requiring any additional special packaging.

LEAD TIMES

Standard production time from receipt of order, approved camera-ready art and after proof approval is 5-7 working days for sublimation, direct screen & vellums, 7-10 days for XD. Orders pending pre-production proofs, artwork, credit approval, pre-payment, or special packaging may delay and extend ship date. Any changes to an order in progress and/or art revisions will delay production and ship dates. Please allow additional production and shipping time during the peak months April, November & December, as well as, orders requiring special pack. Please visit the item product page(s) for most up-to-date information and/or contact the factory.

MICROWAVE & DISHWASHER SAFETY

Full-color sublimation on ceramics and most glass holds up in residential dishwashers and microwaves. Hand-washing is recommended for sublimation on matte ceramics and other items to promote the durability of the imprint and longevity of the vacuum insulation if applicable. Most items are dishwasher-safe (top-rack only in residential dishwashers) unless otherwise noted on the product page or related care information.

NATURE OF CERAMICS AND GLASSWARE

Due to the inherent nature of ceramics and the properties of glassware produced by foreign and domestic manufacturers, there may be slight imperfections and irregularities which should not be perceived as defective. Variations in materials, firing temperatures and color pigments may result in variations in glaze and imprint colors. Ounces, sizes, and measurements are approximate and may vary from batch to batch, and within each batch. These variations are within industry standard and therefore must be considered acceptable.

NO FORM OF PHYSICAL PROOF REQUESTED

After receipt of your PO stating waive proof, and receiving your factory approved e-art with all clarifications resolved, allow 5-7 business days for order production. You agree to waive all rights and no claims will be processed. Due to slight variations in color on electronically submitted artwork and for print accuracy, we strongly recommend a physical proof for orders over quantity of 500 units.

ORDER ACKNOWLEDGMENT

An order acknowledgment will be sent as confirmation of receipt of your complete purchase order and factory approved high resolution art. Shipping dates will only be established after all clarifications are complete.

ORDER CANCELLATION & CHANGE FEES

Minimum $40(v). All cancellations and changes to any pending order must be submitted in writing. All costs incurred prior to cancellation or change will be invoiced.

OVERRUNS OR DISTRIBUTOR SAMPLES

$5(z) fee for handling requested “additional” to be sent, detail on the PO cost of item, shipping charge will be added, street addresses only, no PO boxes.

OVER-UNDER RUN POLICY

To maintain quality control, we reserve the right to ship up to 5% over or under the quantity ordered and bill accordingly. This is the industry standard and must be considered fulfillment of the order. Orders requiring “no overruns” are subject to 5% under run, and orders requiring “no under runs” are subject to an overrun of up to 5%. Case weights provided are approximations only for your shipping cost estimates.

PALLET FEE

An additional fee of $10(z) per will apply for LTL or full truck quantities.

PHYSICAL PROOF SAMPLE FEE

Physical proof sample fee is $25(v). After receipt of your factory approved artwork and purchase order, all clarifications complete, lead time to build a 1-color preproduction proof sample is 3 business days, add 2 days for 2-color. If requested, a photo proof is available. Production of your 1-color order is 5 business days after receipt of proof approval, add 2-days for 2-color. Requested changes after sample complete may incur additional set-up charges. Please provide your freight account number and preferred ship method.